Terms & Conditions – Moonpetal

Welcome to Moonpetal. These Terms & Conditions govern your access to and use of https://moonpetal.net/ and purchases made through our website.

By browsing our website, placing an order, or using our services, you agree to these Terms & Conditions and the applicable policies referenced on this website. Please read them carefully before making a purchase.

1. About Moonpetal

Moonpetal operates an online store offering women's intimate wear, including full-coverage bras, T-shirt seamless bras, sports bras, padded bras, and multi-pack collections.

Contact Information

Email: moonpetalindia@gmail.com

Phone: +91 8286403502

WhatsApp: +91 8286403502

Business Address: Building No. 21A, Flat No. 702, Naminath Apartment, 7, Ambernath West, Opposite Guardian College, Jambhul Phata, Thane, Maharashtra – 421501, India.

2. Eligibility and Website Use

You must be legally capable of entering into a binding agreement under applicable law to make purchases through this website.

You agree to use the website lawfully and not to interfere with its operation, attempt unauthorized access, introduce malicious software, misuse website functionality, or engage in fraudulent activity.

We may restrict or suspend access where reasonably necessary to protect the website, customers, or our legitimate business interests, subject to applicable law.

3. Products and Product Information

We make reasonable efforts to display product descriptions, images, sizes, colours, prices, and other relevant information accurately.

Actual product colours may vary depending on your screen and device settings. Customers should review the available product specifications, size information, quantity, and selected variants before ordering.

Product availability may change without notice. We do not guarantee that every product or variant will remain available at all times.

If a material product description or listing error is identified, we will take appropriate steps to address it in accordance with applicable law and the circumstances of the order.

4. Prices, Taxes, and Promotions

Product prices are displayed in Indian Rupees (INR). Product pages may indicate whether prices include applicable taxes.

Any shipping charges or other additional amounts payable will be disclosed through the applicable product, checkout, or order process before the order is completed.

Promotional offers, discounts, and special prices may be subject to stated conditions, stock availability, and the advertised offer period.

A displayed discount or reference price should not be interpreted as a guarantee that a product will remain available at that price indefinitely. Promotion terms will be governed by the conditions disclosed for the particular offer.

We will not intentionally conceal material charges or impose undisclosed payment obligations.

5. Orders and Order Acceptance

When you submit an order, you are requesting to purchase the selected products under the terms presented during checkout.

Please review your selected products, quantities, sizes, delivery address, contact details, and total payable amount before submitting the order.

Order confirmation does not prevent us from contacting you to verify information or resolve an issue affecting fulfilment. If an order cannot be fulfilled, we will take appropriate action and provide any refund required under the applicable policy and law.

You are responsible for providing accurate delivery and contact information.

6. Payment

Available payment methods are those presented during checkout for the relevant order.

You must provide accurate information necessary to complete your selected payment method. Payment processing may involve third-party payment service providers, whose applicable terms and privacy practices may also apply.

Orders involving payment authorization, payment failure, or an unresolved transaction may require additional processing before dispatch.

The amount payable, including applicable charges, will be displayed before you complete your purchase.

7. Shipping and Delivery

Moonpetal currently advertises shipping across India.

Orders placed Monday through Sunday, India Standard Time, are generally processed on the same or following business day. Dispatch and delivery depend on product availability, order verification, courier operations, and the delivery destination.

The website advertises an estimated delivery period of 3–6 days. This is an estimate rather than an unconditional guarantee, and delays may occur due to circumstances outside our reasonable control.

Shipping charges, where applicable, are calculated and displayed at checkout.

For further details, please read our Shipping Policy.

8. Returns, Refunds, Replacements, and Cancellations

Returns and refunds are handled in accordance with our Return and Refund Policy and applicable consumer protection law.

The current published policy permits return requests within five days of receipt, subject to its stated eligibility conditions. Approved refunds are processed within the timeframe described in that policy.

Orders may be cancelled before dispatch in accordance with the published cancellation terms. Once an order has been dispatched, cancellation may no longer be available under the standard process.

Nothing in these Terms & Conditions excludes or limits a consumer right that cannot legally be excluded or limited.

Please review the complete Return, Refund & Cancellation Policy before purchasing.

9. Customer Responsibilities

You agree to:

• Provide accurate order, billing, delivery, and contact information.
• Review the product description, size, quantity, and price before ordering.
• Use the website only for lawful purposes.
• Avoid fraudulent transactions, unauthorized access, or interference with website operations.
• Contact customer support promptly if you identify an order or delivery issue.

10. Intellectual Property

Website content, including brand elements, text, graphics, product photography, design elements, and other materials, may be protected by intellectual property laws.

You may use the website for personal browsing and purchasing. You may not reproduce, republish, distribute, commercially exploit, or otherwise use protected materials without the necessary authorization, except where permitted by applicable law.

11. Third-Party Services and Links

The website may use or link to third-party services, including payment processors, delivery providers, messaging services, hosting services, or other external platforms.

Third-party services may be subject to separate terms and privacy policies. Moonpetal does not control the independent practices of external websites and services, but this does not affect any responsibility imposed on us by applicable law.

12. Privacy and Personal Information

We process personal information as described in our Privacy Policy. Information may be used to process orders, arrange delivery, provide customer support, maintain website functionality, and meet applicable legal obligations.

Where necessary for these purposes, relevant information may be shared with service providers involved in order fulfilment and website operations.

Please review our Privacy Policy for additional information about personal data and website technologies.

13. Website Availability and Disclaimers

We aim to maintain an accessible and functional website but cannot guarantee uninterrupted availability or error-free operation at all times.

Information may occasionally require correction or updating. We will take reasonable steps to address material errors when identified.

To the extent permitted by applicable law, Moonpetal is not responsible for losses arising solely from temporary website interruptions or circumstances beyond our reasonable control. This provision does not exclude liability that cannot lawfully be excluded, including applicable consumer rights.

14. Limitation of Liability

Nothing in these Terms & Conditions limits any liability or remedy that applicable law does not permit us to limit.

Subject to that restriction, any liability arising from website use or purchases will be assessed in accordance with applicable law and the circumstances of the claim.

15. Suspension and Termination

We may restrict access to the website where necessary to address fraud, unlawful conduct, security threats, or material misuse, subject to applicable law.

Any suspension or termination will not remove rights or obligations that have already arisen under a completed order or mandatory consumer protection law.

16. Governing Law and Disputes

These Terms & Conditions are subject to applicable laws of India, including applicable consumer protection requirements.

Disputes will be handled through the remedies and procedures available under applicable law. Nothing in these Terms & Conditions prevents a consumer from exercising a statutory right or approaching a competent consumer dispute-resolution authority.

17. Changes to These Terms

We may update these Terms & Conditions when necessary to reflect changes in our products, services, operations, or legal obligations.

The updated version will be published on this website. Continued use of the website after an update will be subject to the revised terms to the extent permitted by applicable law.