Shipping Policy – Moonpetal
At Moonpetal, we aim to process and deliver orders efficiently while keeping customers informed about shipping charges and estimated delivery timelines.
1. Shipping Coverage
Moonpetal currently offers shipping across India.
Delivery availability and estimated delivery times may vary depending on the destination, product availability, and courier service coverage.
2. Order Processing
Orders placed Monday through Sunday, India Standard Time, are generally processed on the same or following business day.
Processing includes reviewing the order, confirming product availability, and preparing the products for dispatch.
Orders may require additional processing time if product availability, order details, or payment authorization needs verification.
3. Dispatch Timeline
Where the ordered products are available in stock, we aim to dispatch orders within two business days of order placement.
Dispatch may take longer if a product is temporarily unavailable or operational circumstances delay fulfilment.
4. Shipping Charges
Shipping charges, where applicable, depend on the order value and delivery location. The applicable shipping charge will be calculated and displayed at checkout before you complete your purchase.
Any free-shipping offer is subject to the conditions displayed for that offer and the applicable order.
5. Estimated Delivery Time
The estimated delivery period advertised on our website is 3–6 days.
This is an estimate and not a guaranteed delivery date. Actual delivery may vary because of:
- Delivery location and courier coverage.
- Order processing and dispatch.
- Courier delays or operational disruptions.
- Weather, public holidays, or other unforeseen circumstances.
- Incorrect or incomplete delivery information.
If you need an estimate for a particular product or location, please contact us before placing your order.
6. Shipment Updates and Tracking
Where shipment tracking is available, customers may use the tracking information provided through the applicable order or delivery communication to follow their shipment.
For assistance with tracking or an order that has not arrived within the estimated delivery period, contact our customer support team with your order details.
7. Incorrect Address and Failed Delivery
Customers are responsible for providing a complete and accurate delivery address and a reachable contact number.
Incorrect addresses, unavailable recipients, or unsuccessful delivery attempts may cause delays or result in a shipment being returned to the fulfilment location.
Please contact us promptly if you discover an error in your delivery information. Address changes may not be possible after dispatch.
Any additional delivery or reshipping charges will be handled in accordance with the circumstances, the information disclosed to the customer, and applicable law.
8. Delayed, Lost, or Damaged Shipments
If your shipment is delayed beyond the estimated delivery period, appears to be lost, or arrives damaged, please contact us as soon as possible.
We will review the available order and delivery information and assist with the appropriate next steps.
For a damaged, incorrect, or missing product, please provide your order number and relevant details. Photographs of visible damage or the delivered item may help us investigate the issue.
Any replacement or refund will be handled in accordance with our Return, Refund & Cancellation Policy and applicable law.
9. Undeliverable Orders
If an order cannot be delivered, we will review the reason for the failed delivery and determine the appropriate next steps in accordance with the circumstances and applicable law.
A failed delivery does not automatically remove any consumer rights relating to an order or refund.
10. Customs and Additional Charges
This policy currently describes Moonpetal's advertised shipping within India. If an order involves any additional delivery, tax, or other charge, the applicable amount and conditions will be disclosed before the customer commits to the purchase, as required by law.
11. Contact Us
For shipping, dispatch, tracking, or delivery assistance, contact:
Moonpetal
Email: moonpetalindia@gmail.com
Phone: +91 8286403502
WhatsApp: +91 8286403502
Business Address: Building No. 21A, Flat No. 702, Naminath Apartment, 7, Ambernath West, Opposite Guardian College, Jambhul Phata, Thane, Maharashtra – 421501, India.